Portfolio

This is a small selection of my work up till 2019, spanning hands-on end-to-end user-centred design projects, design leadership and transformation initiatives. If you're looking for something specific, feel free to email me at hello@nirishshakya.com.

Led the team designing the services experiences across multiple touchpoints and silos in the biggest multi-million pound operation at NOW TV since its launch, which added broadband to its line of TV products for the first time

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Headed the Webcredible UX Training Academy as Webcredible's first UX Coach and used design thinking to improve the trainee and trainer experience and design a Trainer the Trainer Program

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Designed and led a UX transformation program at VoucherCodes.co.uk to upskill their designers and non-designers in design thinking and deliver a new mobile onboarding and sign-up journey through a pilot user-centred design project  

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Championed several initiatives at NOW TV to increase design awareness and maturity across the organisations including organising and facilitating the first (and multiple) design sprints, running design thinking bootcamps for new starters and other teams and founding the Sky Design Club to enable designers spread all over the Sky Group to network and share knowledge

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Led the UX design for a simpler and more personalised NOW TV cancellation journey which within the first 3 months of launch saw a 17% increase in overall save rate (people changing their minds and not cancelling), 24% increase in paid save rate (customers taking up an offer and not cancelling) and 13% decrease in paid saves (the offers that were costing the business). 

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Proactively created the NOW TV's first Voice of the Customer program and working group by rallying volunteers from multiple teams across the organisation and increasing the visibility of customer needs and pain points through various outreach initiatives

Please email hello@nirishshakya.com for more info.

Simplified the journeys for university applicants by redesigning key parts of the UCAS website and the information architecture through discovery and validation research with students and advisors and collaborative design with UCAS stakeholders. 

Please email hello@nirishshakya.com for more info.

Designed the UX of a multi-million dollar CMS rollout of Adobe CQ’s system which won an Adobe Award for Innovation. The system replaced legacy tools and processes for Print, Desktop and Mobile news editors to commission, create, publish and monitor content.

Please email hello@nirishshakya.com for more info.